Refund policy

Refund Policy

Last updated: 7 June 2026

We make small batches of fermented and pickled food. We want every jar to land right. If it doesn't, here's what we do.

We'll refund or replace if:

- Your jar arrived broken or leaking. Send us a photo within 48 hours of delivery to hello@cancanfood.com and we'll either refund or send a fresh jar.
- We sent the wrong order or missed something. Same thing — email us with a photo of what arrived and we'll fix it.
- Something tastes off, looks spoiled, or has visible mold. Don't eat it. Email us with a photo, and we'll refund or replace.

We can't refund:

- Opened jars where you just didn't love the flavor. This is food, not a sweater — once it's open, we can't take it back for safety reasons. But we want to know: tell us what didn't work, we'll feed it back into R&D.
- Cancellations after we've started preparing your order. Once jars are packed for you, they're yours. Reach out before that and we'll cancel + refund.

How to reach us

Email hello@cancanfood.com. We respond within 24 hours. Include your order number and a photo if relevant.

— Maša & Saša, cancan pickles